Office of Compliance Services
Compliance Program
Mission
Delivering leading-edge patient care, research, and education.
Vision
Heal humankind, one patient at a time, by improving health, alleviating suffering and delivering acts of kindness.
Code of Conduct
UCLA Health Sciences, as an academic health system, is a dynamic place of innovation and discovery, and is complex and highly regulated. This can create challenges in your everyday decision making.
The Code of Conduct outlines policies, expectations and resources to help you navigate these nuances. Together, we make up a team that’s leading the way in patient care, research, education, and community building.
Compliance Hotline
The University of California established a Compliance Hotline to provide a confidential, anonymous mechanism to report potential compliance issues.
The Hotline is a 24-hour, 7 day-a-week resource for reporting potential compliance, legal, policy, or ethical conduct violations or concerns.
About Our Program
The Code of Conduct is an integral part of this Compliance Program and reflects the values of the organization. Furthering our mission, vision and values is a shared responsibility by all. Our site will provide you with information and resources regarding the Compliance Program, the Hotline, the Code of Conduct, Revenue Cycle (Billing/Coding), Current Policies and Guidelines, HIPAA Privacy and Information Security, and Clinical Research.
UCLA Health Sciences takes pride in complying with the laws and regulations which govern our activities each day and we know that each of you work very hard to support this effort to support compliance.
Thank you for your dedication and commitment to UCLA.
Best regards,
The Office of Compliance Services
Message from the Vice Chancellor
UCLA Health Sciences is acknowledged as one of the world's finest educational, research and health care institutions. Essential to the organization's mission and reputation is the trust developed as a result of the efforts of the teachers, researchers, clinicians, staff and others who serve the enterprise and its mission. UCLA Health Sciences is committed to assuring that all its employees, faculty and staff conduct their daily affairs with honesty, integrity and in compliance with applicable state and federal laws and regulations and with UC and UCLA policies and procedures. Our Enterprise Compliance Program is designed to give you the information and tools you need to understand both UC and UCLA Health Sciences standards for ethical and legal conduct in how we deal with each other, our patients, our community, other organizations and the government.
Workforce members need to know the laws that are in effect and how they relate to the compliance obligations that are part of their individual's job duties. By making each workforce member responsible for compliance with the laws, policies, rules and regulations in place, our institution is better capable of meeting its academic, clinical and research goals. That is why it is important to maintain integrity in the way we do our work and the services we provide to all individuals who are served by UCLA Health Sciences.
As the rules governing our business become more complex, it is often difficult to know which choice is the right one. The UCLA Code of Conduct and the UC Statement of Ethical Values are meant to serve as a guide in to everyday ethical and compliance situations. The Code of Conduct outlines ways to get answers to your questions and raise issues about our compliance activities. Our core values must guide our continuing development as a highly ethical institution and our actions will serve as an example for other organizations to follow.
Our Enterprise Compliance efforts are overseen by the Chief Compliance Officer and the Health Sciences Enterprise Compliance Oversight Board. The Compliance Office supports our program through educational programs, updates on changes to the laws and regulations that impact our operations, reviews to evaluate our compliance and investigations of allegations of non-compliance. We have established a variety of Compliance Committees to address the various components of our UCLA Health Sciences Compliance Program. Our culture of compliance should readily allow workforce members to raise compliance concerns with their supervisor and others in the chain-of-command. However, if a workforce member is not comfortable with that method, a Confidential Compliance Line (1-800-403-4744) is available to our UCLA community to report or raise compliance concerns in our organization.
Thank you for your ongoing support of UCLA Health Sciences' mission and values and its commitment to making the right choices. It will take by working together; we will continue to build upon the Health Sciences' position as a leader in patient care, teaching, research and community service.
John Maziotta, M.D., Ph.D.
Vice Chancellor, Health Sciences and
Dean of the David Geffen School of Medicine at UCLA
Compliance Program Description
The Department of Health and Human Services, Office of Inspector General strongly encourages all health-care providers to implement effective compliance programs.
The Compliance Program has been developed in the context of our core teaching, research, patient care, and public service missions. The specific purposes of the program are to:
- Maintain and enhance quality of care;
- Demonstrate sincere, ongoing efforts to comply with all applicable laws;
- Revise and clarify current policies and procedures in order to enhance compliance;
- Enhance communications with governmental entities with respect to compliance activities;
- Empower all responsible parties to prevent, detect, and resolve conduct that does not conform with applicable laws, regulations and the program; and
- Establish mechanisms for employees to raise concerns about compliance issues and ensure that those concerns are appropriately addressed.
For more information, please visit the UC Compliance Program.
Delivering leading-edge patient care, research, and education.
Vision
Heal humankind, one patient at a time, by improving health, alleviating suffering and delivering acts of kindness.
Values
- Compassion
- Respect
- Excellence
- Discovery
- Integrity
- Teamwork
Cultural North Star
- Be kind
- Do what's right
- Make things better
Code of Conduct
Welcome
UCLA Health Sciences, as an academic health system, is a dynamic place of innovation and discovery, and is complex and highly regulated. The Code of Conduct outlines policies, expectations and resources to help our workforce members navigate these nuances. Upholding our mission, vision and values is our shared responsibility.
Together, we make up a team that’s leading the way in patient care, research, education, and community building. As members of the UCLA Health community, each of us is accountable for the principles outlined in the Code of Conduct. The standards established in the Code are intended to guide our decision-making.
If you have questions, be sure to ask!
Compliance Hotline
The University of California established a Compliance Hotline to provide a confidential, anonymous mechanism to report potential compliance issues.
The opportunity to ask questions and raise concerns is an integral part of a successful compliance program. We support open discussion of ethical and legal questions and concerns regarding compliance issues.
About the Compliance Hotline
The Compliance Hotline is a 24-hour, 7 day-a-week resource for reporting potential compliance, legal, policy, or ethical conduct violations or concerns.
Individuals who call the Compliance Hotline may remain anonymous when submitting reports or concerns. Calls are not traced or recorded.
Obligation to Report
UCLA Health Sciences workforce members are required to immediately report possible compliance issues, improper government activities, or any activity that appears to violate the UCLA Health Sciences Code of Conduct.
You can call the Compliance Hotline at 800-403-4744 or submit a report online.
After reporting an issue or concern to the Compliance Hotline, callers will be provided with a “case number” should they wish to follow-up on reported concerns or provide additional information.
Reports to the Compliance Hotline are forwarded to the Chief Compliance Officer for evaluation and prompt action. A course of appropriate corrective action will be taken for substantiated compliance issues.
Those who make report in good faith regarding a compliance concern are protected from retaliation.
Additional Resources
Contact Us
If you have a question, concern, or wish to report an incident, please use our web form or email us at [email protected].
To report an anonymous concern, contact our hotline: 1-800-403-4744 or visit the University of California hotline page.