Two-Way Text Messaging

Manage Your Health with Ease

UCLA Health is excited to introduce a two-way text notification system. Starting July 2024, UCLA Health will help you save time and better manage your health care by sending appointment reminders, prescription reminders, MyChart notifications, updates related to visits or care management, one-time passcodes, billing alerts and other patient-related messages via text message. You can also confirm, cancel or reschedule appointments via text, and accept or decline appointment wait list offers. 

How it Works

Patients who’ve previously opted in will begin receiving text messages from short code 85309 on July 24, 2024 and will continue to receive future texts from that number according to their communication preference settings in myUCLAhealth. Patients who have not opted into text messages will continue to receive appointment reminders via email.

Why Opt In? 

UCLA Health offers text messaging to provide patients with convenient, timely notifications about transactions, including:

  • Appointment reminders
  • Billing alerts
  • MyChart notifications
  • One-time passcodes
  • Other patient-related messages
  • Prescription reminders
  • Updates related to visits or care management

If you’re not already receiving text messages, you can opt in by texting START to 85309, updating your communication preferences in myUCLAhealth or requesting text messages when checking in at your next appointment. You can opt out at any time by texting STOP to 85309 or by updating your communication preferences. You can manage your communication preferences by logging into your myUCLAhealth (MyChart) account and selecting Account Settings > Communication Preferences.

Depending on your mobile phone plan, message and data rates may apply.

If you need help or have questions about this service, text HELP to 85309, call our 24/7 Patient Help Desk at 855-364-7052 or email [email protected].

Frequently Asked Questions (FAQs)

To receive important text messages, text START to 85309. Message and data rates may apply. You can also update your communication preferences in myUCLAhealth.

You can opt out anytime by texting STOP to 85309. You can also change your preferences in your myUCLAhealth account.

You can opt in again by texting START to 85309 or by updating your communication preferences in myUCLAhealth.

You’ll receive a notification when an appointment is scheduled and a reminder two days before it occurs. We’ll also send a text asking you to confirm, reschedule or cancel your appointment a week before its scheduled, with a follow-up text three days later if you don’t respond. You can also accept or decline appointment wait list offers via text.

Yes, you’ll receive text message reminders for all appointments related to your care.

If you don’t respond, your appointment remains scheduled.

You can update your phone number in your myUCLAhealth account under Personal Information, by calling your UCLA Health clinic or by making the update in person by speaking to the front desk staff before your next appointment.

Standard text messaging rates from your carrier may apply. There are no additional charges from UCLA Health.

Text messages are an additional option and won’t replace email reminders from myUCLAhealth. UCLA Health is no longer making automated reminder calls. However, you may receive a reminder call from your UCLA Health clinic. 

Still have questions?

Text HELP to 85309, call our 24/7 Patient Help Desk at 855-364-7052 or email [email protected]