Care Compliments

I needed to get a bone scan and a mammogram and when I scheduled I worried the scheduler had not left enough time between appointments but I was pleasantly surprised. Not only did we have time to spare but we got both done in under an hour. Your staff there are always so friendly and efficient. They really know what they are doing. Big thumbs up!

By: Lee A.

Sal was incredibly helpful in coming up with a creative last minute solution to facilitate safe administration of the patient's PSMA PET scan. The patient needed to stop taking Metformin before the test. He lives in a retirement facility where the staff administers his prescriptions. They were unable to reach his Primary Care Physician in time to put the proper pause on the medication and needed, instead, some kind of official authorization from UCLA for the patient to follow the PSMA PET instructions concerning Metformin. Sal advised me to go to the patient's MyChart to screen shot and print out the PSMA PET appointment details, which include these Metformin instructions, and to provide them to the retirement facility staff.

Thanks for thinking outside the box to maximize patient care and help keep him on his UCLA treatment schedule!

By: Natalie N.

Abby goes above and beyond to help patients in need. We appreciate her so much.

By: Toby W.

Melanie treated me with courtesy, dignity and kindness. She explained the tests as we went through them helping me feel comfortable and safe.
She is a marvelous nurse and a true asset to UCLA.

By: Terry S.

Outstanding bedside manner!! Should be nominated for medstaff physician of the year! An exemplary role model for doctors in training. He was so patient and kind to my mother. My mom can be anxious and worry a lot. He was reassuring and put her mind at ease. With his pep talk, she felt more confident about the months of recovery ahead. He took the time to sit down and listen to all of our concerns and answer all of our questions. He was great at explaining in simple terms for my mom to understand and clear about his plan and recommendations for the day. And explaining his thought process and his reasoning behind his recommendations and why they might have changed from day to day. My mom is a chatterbox and very open about her life stories and matters not necessarily relevant to her acute medical care. Dr. Timothy Cushing was always calm and not in a rush. Even when we were just waiting for insurance auth, He never made us feel less important than the other patients on his list. He always did a relevant physical exam too. He also was willing to advocate for my mom with the insurance company. He never expressed a begrudging attitude towards the extra work.

By: Marcelin B.

Raquel has been a blessing being here at the hospital. Raquel has put in extra effort to make my stay as pleasant as possible. Making bad situations into something bearable and making embarrassing times as something to laugh about rather than cry about. She has consistently and genuinely been the perfect nurse that went beyond perfect and should win nurse of the year award after having several nurses for the last couple weeks. She deserves in the very least this letter of recognition for her great job, she is an exceptional human being. Thank you Raquel from the deepest part of my heart,

By: Michael M.

Nurse Rakin is an outstanding person he works with pations when dealing with me,which I need, because his patron rubs off on me which allow me to be calm,meaning his style helps my blood presure count stay near thes it's suppose to be.his work ethics are ten.Thank you.

By: Anthon F.

While in nurse Crowell care she gave me care with a smile at all times.She also showed that she honesty cared for me by the way she did her job.To me she was an A+.Thank you.

By: Anthony F.

Ms. Harris was extremely patient, kind, and helpful when I needed to make a complicated schedule change for an MRI. I am very grateful to her and hope UCLA recognizes how fortunate it is to have Ms. Harris on staff.

By: Alexandra G.

I would like to comment that mrs,klair was caring,kind and profetional to the point that I was able to get some sleep,which I've not been doing, even with the prescribe medication the doctors ordered.So thank you.

By: Anthony F.

I want to thanks the radiology team that we saw. My daughter needed an X-ray and we ran over right after school. It had been a really busy day for the team, but Christina helped squeeze us in, and Sender was SO great with my daughter. He took the time to make her feel comfortable, explain what was happening, and smile throughout, even when it had been such a long day. Sandy was also really great in helping the experience feel less intimidating for my child. I just wanted to take an opportunity to say thank you to the three of you for providing the level of service you did. Don't always get that at appointments and hospitals, but you all left an impression. Thank you!

By: Ann and Emily L.

Although it took a very long time due to limited staffing, to be seen by a lactation consultant, once we were seen by Mina not only did our technique breastfeeding dramatically improve but our confidence in being able to breastfeed properly did too. Hospitals NEED more trained specialists like Mina who can be more available to teach the nuances of such an important topic such as breastfeeding! Thank you so much for sharing your experience and expertise with us!

By: Monica G.

Most everybody in the department was exceptionally sweet and caring but Tiffany took our comfort and care to the next level! She helped us the best she could with caring for complications during labor and made us feel very calm leading up to our eventual emergency C section. Everything from how knowledgeable she was to her extreme empathy and her expertise and professionalism when it came to our care took our experience from a 10/10 to a 15/10! We truly feel mutually bonded to her and look forward to updating her later on in our babies life! Thanks so incredibly much Tiffany!

By: Monica G.

You are the best, thank you! We have been using UCLA medical services for more than 10 years. We live in Big Bear Lake and staff like you make the drive worth it. Please send the same to Jerry, Ester and Carlos.

By: Peter B.

Hello,

I'm writing to you to tell you about my recent experience as a patient of UCLA Radiology and how grateful I am for the technician and providers that took care of me. I had an HSG done and Gina was my radiology technician, and had the most excellent bedside manner. Going into the procedure, I was extremely nervous and from the moment Gina called me in she was kind, respectful, and gentle. Throughout the procedure I was so nervous and she held my hand and told me to take deep breaths. I cannot thank her enough for her amazing care and making this experience manageable for me. Additionally, both radiologists that cared for me were also incredibly kind and talked me through the procedure, answering all my questions. Thank you to UCLA for your incredible staff. I am so grateful.

By: Megan S.

Dr. Lynch:
I want you to know that I appreciated all the care you and your staff provided to me for the past 17 plus years. My medical situation may not go away completely, but your assurance, attention, dedication and care has helped a lot with the healing. As you retire, I want you to know that I feel very blessed to have been one of your patients. Thank you so very much!!

By: Gloria O.

Dr. Diane Reed became my Doctor after Dr. Alice Agzarian left UCLA,
i never thought i would get another Doctor like Dr. Agzarian but i was blessed with getting Dr. Reed who is so loving and compassionate and kind she listens to me and she hears me i have love and great appreciation in my heart for her she is my medical angel. Thank you kindly Dr. Reed for all you do for your patients.

By: Elizabeth H.

Joanna is amazing!!! She is so kind, attentive and knowledgeable! UCLA Dermatology is lucky to have her!
Thank you Joanna for all you do for me and your other patents!

By: Joseph F.