Care Compliments

Dr. Matthew Snow fixed the pain in one toe on each foot by using a painless procedure I was unaware of. It took ten-fifteen minutes tops and it worked. Before he did the procedure, he explained in detail how it would work. He is my permanent go-to toe guy. He also recommended and ordered a unique brace to address my drop-toe issue and it also works very well...it fixed the problem! I highly recommend Dr. Snow.

By: Frank S.

My twin brother and I appreciate Sherona's professionalism. She was very helpful during a difficult time. THANK YOU!

By: Melisa D.

My twin brother and I would like to complement Lynn on her professionalism and thank her for her extra help during a difficult situation for us. Lynn went above and beyond to ensure we had a great experience.

By: Melisa D.

John is an asset to the care team at me doctor's office. He is very diligent at responding to emails and other correspondence, and it is clear he cares about patients' needs. He is skilled at coordinating care between nurses and doctors, and he elicits the feeling that patients are well taken care of. Thank you John for your great follow-up efforts.

By: Richard B.

Erica was so comforting and patient with my brother and with us. She took time to listen to our concerns and engage in conversation. While she was lighthearted, she always took my brother's condition seriously. Thanks Erica, and congratulations on your wedding!

By: Rebecca R.

Becca was a fantastic nurse for my brother, who was a very young bypass patient. Her kindness, patience, and thoroughness was fantastic. She took everything in stride, explaining the facts and the situation in understandable language. She was just a very pleasant bright spot during our scary time in ICU. Many thanks, Becca!!

By: Rebecca R.

With the recommendation to my spouse postop, on his first long walk, to gently bend his knee- his ambulation progressed so well!
Again the excellence of the care team is appreciated.

By: Denise B.

We have come to the cardiologist two times now in the past week. Each time Sergio greeted us as soon as we came off the elevator, with a bright smile and a friendly hello. My fiancee, who came in to see the cardiologist regarding an irregular heart rhythm, was very nervous coming into the appointments. Generally, life has been stressful as we figure out how to balance my work schedule as an ICU nurse, his 24hr shift schedule as a firefighter/paramedic, me going back to school for my master's, and planning our wedding that takes place in a couple of weeks from now. The added stress of not knowing what is going on with my fiancee's heart feels perhaps more overwhelming than it might have if everything else in life was more low-key. Having a friendly face to greet us at appointments makes a huge difference. It might seem like a small gesture, but for us, it set the tone for an overall great experience at our visits and makes us feel well taken care of. The cardiologist that he sees, Dr. Melkon Hacobian, has also been wonderful. He immediately made us feel comfortable and patiently listened as we reviewed what was going on. He reassured both of us in a way that made us feel like Mike's care was in great hands. We are so appreciative of Dr. Hacobian, Sergio, and having access to high-quality medical care at UCLA.

By: Heidi E.

Nadine is the amazing Phlebotomist and Lab Tech at the Primary Care office in Redondo Beach so please make sure she gets this standing ovation.
I am writing this compliment as Nadine was wonderful with my 9 year old son. My son had never had a blood draw and he is extremely scared of needles. Nadine took us to a private area with a lounge chair that both me and my son could sit in so I could hold him and comfort him. She asked the assistance of another staff member, an MA whose name I unfortunately did not get, so they could hold his arm steady. Nadine was so patient and kind with my son. She talked to him and asked him about his day to get him comfortable. She explained every step she was going to take to my son. And when he got scared she took the time he needed and never rushed him to get the draw done. Once my son was ready for the actual draw, Nadine was so swift and completed the phlebotomy so well. She even allowed us to take the time we needed in the room to calm my son after the draw as he was recovering from the emotions. Once he was calmer, Nadine checked on him and even asked if he wanted to see his tubes and took the time to explain how cool blood is and how the tubes will be sent to get tests done. I mean she went above and beyond to make my son's first ever phlebotomy a successful experience. She even gave him a coupe of sticky hand toys in the form of geckos. My son and I felt that Nadine did an excellent job. My son left feeling like he had accomplished a huge task with the help of Nadine. She is exactly the kind of medical staff we want to experience every time we go to a medical office. She truly embodies excellence in care. I want to thank her for making what was a stressful moment for my son and for myself into a moment of achievement and success.

By: Isabelle M.

Dr. Luke Macyszyn is an amazing doctor! He did my back surgery. The first visit with him, he answered all the questions and concerns that I had. Right before the surgery, he made sure I was doing okay and checked to see if I had any last minute concerns. The days after the surgery, my back was already feeling much better! All the post op appoiments, either him or Dr. Jenna Pastorelli, answered any questions I had and went through how my back was healing. I truly appreciate Dr Luke Macyszyn (and Jenna!)! Thank you!

By: Rachel R.

Yesterday I had my first visit with Dr. Ishiyama. What a wonderful and caring doctor . I was nervous especially when he told me I needed a procedure . He gave me choices you don't know what that meant to me. As you can see I've have an array of issues and see A LOT of UCLA doctors . Thank you Dr. Ishiyama for being one of the best I've seen .

By: Kristen M.

The doctor and his team took very good care during my stay in ICU.

By: Ajay K.

I would like to give a big thank you Benjamin for the care he gave me during my stay. I am very grateful for his kindness and willingness to make my family and I as comfortable as possible.

By: Ashley V.

I would like to give a very big thank you to Zinaida for the excellent care and compassion she gave me during my stay. She is so kind and sociable. She really went above and beyond in my care and I am very grateful.

By: Ashley V.

I would like to give a super big, big thank you to Brian. He went above and beyond for me and my loud opinionated family lol. I am so grateful for his help and kindness. I would like him to know I am eternally grateful.

By: Ashley V.

I would like to give a very warm thank you to Nurse Marilyn. She has been the kindest and most attentive. She has gone above and beyond for me. I want her to know I am so grateful for the help and care she gave me during my stay here. I will always remember her kindness.

By: Ashley V.

I want to formally compliment my colleague and partner for SNF- Ambulatory Care Coordination Nola Long RN Case Manager. Since she has started working for ACC, I have enjoyed working with her and gaining from her wealth of knowledge. She has been so dependable since I am getting pulled in a lot of direction and I truly feel well supported by her at work. So glad to work closely with Nola! Our work can be so stressful but having a kind co-worker that goes above and beyond like Nola is such a blessing.

By: Jannah G.

Always caring all perceptive and encourages me to accept that I have Lupus, Scleredrrma. Soljens Disease

By: Jane H.