Meet Our Team
While each member of our team brings a unique set of skills and experiences, together we specialize in improving care and enhancing patient experience.
Whether you are a patient, family member, UCLA Health employee or other professional, we are always ready to help. Learn more about us and about our work.
Eric Kwok
Director
Eric’s primary responsibilities include redesigning care pathways, implementing process and quality improvements, and assessing return on investment. He brings experience in analytics and data analysis. He earned a B.A. in English and Political Science from the University of California, Berkeley.
Shivani Dhawan, MS, CCRP
Specialist
Shivani Dhawan joins UCLA with 15+ years of experience in healthcare with a focus on strategic planning, business design, and technology enablement. She attended the University of Southern California for her undergraduate studies and her graduate studies where she received a M.S. in Global Medicine. She continued her career in Big 4 consulting where she worked directly with healthcare clients to improve processes, and deliver complex healthcare initiatives. Shivani now joins the ValU Care Redesign team as a Value Improvement Specialist. She enjoys traveling and planning trips to the mountains for snowboarding.
Courtney Ellenson, BS
Specialist
Courtney joins UCLA with 8 years of consulting experienced focused on business process mapping, technology implementation, and program management. She graduated from Boston University with a B.S. in Biomedical Engineering and a concentration in Technology Innovation. While in the consulting industry she focused on driving patient experience transformations at regional and national healthcare systems. Courtney now joins the ValU Care Redesign team as a Value Improvement Specialist. She enjoys skiing, spending time at the beach, and attending concerts.
Tracie Wymer, MS, RD
Specialist
Tracie’s primary responsibilities include care pathway redesign and project management. She brings experience in clinical informatics and patient-facing care as a Registered Dietitian. She earned a B.S. in Food and Nutrition from California State University, Chico and a Dual M.S. in Nutritional Science and Exercise Physiology from San Diego State University. Outside of work, Tracie likes to try different workout classes and spend time at the beach.
Chay Zhu, MS, CPHQ
Specialist
Chay's primary responsibilities include data analysis and care pathway redesign. She has held various roles within the UCLA Health System and brings experience in managing clinical operations, research, data analytics, and project management. Chay earned a B.S. in Health Science Administration from San Jose State University and an M.S. in Health Care Management from California State University, Los Angeles.