Our Patients

Compassionate, respectful, and affirming care.

• Healthcare providers who honor and respect your cultural, linguistic, and individual needs.
• Transparent communication and support to make informed decisions about your care.

At UCLA Health, we strive to create a safe, respectful, and inclusive environment for all. We ask that patients, family members, and visitors:

• Respect Others: Treat patients, visitors, and staff with dignity, regardless of age, race, gender, religion, or other differences. Abusive or disrespectful behavior will not be tolerated.
   
• Follow Safety Guidelines: Adhere to policies prohibiting weapons, smoking, illegal substances, and unauthorized recordings.
   
• Be Considerate: Respect the rights of others to privacy, a quiet atmosphere, and a safe environment.
   
• Communicate Honestly: Provide accurate health information, ask questions, and follow your care plan.
   
• Continuing Care After Discharge: Ask questions early and often. We are here to set you up to live a healthy life and promote sustained health and well-being. 

To learn more about the rights and responsibilities of our patients and families, please visit Patient Rights and Responsibilities. For additional questions, contact the Office of the Patient Experience at (310) 267-9113.(Link opens phone app)

At UCLA Health, equitable care means providing high-quality, compassionate care tailored to each patient’s unique needs and circumstances.  We achieve this through: 

• Culturally and Linguistically Appropriate Services (CLAS):  Ensuring care is responsive to diverse cultural and language needs with professional interpreters and trained staff.
  • Request an interpreter here(Link is external) (Link opens in new window) (including American Sign Language) or call 310-267-8001(Link opens phone app) or email interpreters@mednet.ucla.edu
  • The UCLA Health Language Services 
     
• Patient-Centered Experience:  Regularly gathering feedback to improve our care and address disparities in health outcomes.
  • Are you interested in providing feedback through our Patient and Family Advisory Councils (PFACs)? 
• Inclusive Practices: Training our teams to deliver affirming care that respects every patient’s identity, culture, and preferences.
   
• Data-Driven: Using data to identify and reduce disparities in care quality and patient outcomes.
   
• Accessibility: Providing accommodations for patients with disabilities and addressing social needs through resource referrals. 

Our commitment to equity ensures every patient receives the personalized, respectful care they deserve.

To search and connect to social services like financial assistance, food pantries, medical care, and other free or reduced-cost help, please visit https://communityresources.uclahealth.org(Link is external)